The Ciqual Session Insight solution reduces the cost of mobile data Customer Care for Mobile Network Operators. Through its unique insights on why mobile data users call customer care, the Ciqual solution reduces the time taken to resolve mobile data issues and ensures a first-time-fix of customer problems. Ciqual enables Mobile Operators to improve their data services through actual knowledge of the customer experience. Ciqual combines direct selling with a series of channel partner relationships, including a worldwide channel partner agreement with Nokia Siemens Networks. Current customers include Mobile Operators in the UK, Italy, Spain, China and Australia. Ciqual is headquartered in Edinburgh, Scotland and has offices in the UK and Australia.